Help Centre
Play should stay fun. Our tools let you control your time and spend. Set them up any time in your account.
How can I pause play or exclude myself?
To step away for a while, set a pause in your account settings lasting from 1 day up to 6 weeks. For a longer break, self-exclusion is available, or we can permanently close your account when you contact us.
Are the games fair?
Each title we carry is built by a recognized studio and powered by a tested random number generator. Outcomes cannot be altered, either by us or by players.
How do I reach support?
Email mail@pickeringcasino.app with a short summary of the issue plus your username, and we can resolve it faster.
How does the welcome offer work?
Deposit at least C$10 to receive a Deposit Match worth up to C$4,500 + 20 Free Spins. The bonus carries a 35x wagering requirement, and each round is capped at C$8. Winnings from this offer are limited to six times your first deposit.
Can I play the casino on my phone?
Yes. The HTML5 site runs in any mobile or desktop browser. If you would rather use an app, there is one to download for iOS, and an Android version is available on Google Play.
Which deposit methods can I use?
Use Interac e-Transfer, Visa, Mastercard, Apple Pay, Paysafecard, MuchBetter or Neteller. Deposits start at C$10.
Who can play?
Registration is open to players aged 19 or above, provided online gambling is legal in their place of residence. Two checks are run ahead of your opening deposit: one confirms your identity, the other your current location.
What are Pickering Originals?
Pickering Originals are games developed in-house by our own team. They share a separate row of the lobby.
Your limits
- Limits on deposits, wagers and stakes.
- Timed reality checks and session alerts.
- Pause your play for as little as a day or for up to six weeks.
- Self-exclusion or full account closure.
- A short self-assessment quiz.
- Depositing remains locked until your identity and playing location are both confirmed.
- A reduced limit takes effect straight away. Raising a limit means a 24-hour wait before it becomes active.