Player Agreement

1. Agreeing to play

This Player Agreement sets out the terms that govern your relationship with Pickering Casino. Once you register, add funds or wager on any game, these rules bind you, and taking any of those steps signals your acceptance.

Please read it alongside our Promotion Terms, Your Privacy, Cookie Policy, Player Protection, Underage Gambling Policy and KYC & AML Policy.

2. Who can play

Pickering Casino is open to Canadian residents aged 19 or older. Real-money play on our casino games is offered only in regions where local law permits online gambling.

Identity, age and AML checks are carried out according to Canadian rules. We accept a first deposit only once your age, location and identity are all verified. Should we discover that a player on an account is younger than 19, the account is closed and any balance left in it is handled under our Underage Gambling Policy.

3. Your account

Only one Pickering Casino account is allowed per person. Should a second account opened by the same person come to light, we shut the duplicate and may cancel any bets and bonuses tied to it.

To open an account, we need your complete legal name, the date you were born, the address where you reside and an email inbox you check often. Should any of these details change, edit them on your account page so that verification and withdrawals are not held up.

Do not share your password. No one else should know it or play through your account. We count all account activity as your own.

Our Player Protection page explains limits, self-exclusion, cooling-off periods lasting from 24 hours to six weeks, and other tools.

4. Prohibited conduct

The following are prohibited so that every slot and table stays fair to all players:

• using another person's identity, account or payment method
• working together with fellow players, Live Casino tables included, to secure an unfair advantage
• using bots, scripts or any automated program to bet or play for you
• knowingly taking advantage of a game error or pricing mistake
• depositing money obtained through crime, or using the casino to launder funds
• misusing promotional offers in the ways our Promotion Terms set out

Where we detect such practices, withdrawals may be held, related bets voided and the account closed. We report details to the competent authorities whenever the law requires it.

5. Limits of our liability

We work to keep the lobby, cashier and game library running, but we cannot guarantee the site is always available or without faults.

Losses arising from faults in your equipment, issues with your internet provider or circumstances beyond what we can reasonably control are not our responsibility. Where a loss results from our own error, our liability is limited to the value of the deposit or bet involved.

Nothing in this section takes away consumer protections under Canadian law that an agreement is not able to exclude.

6. Changes to this agreement

This agreement is updated whenever we change our games or payment methods, or when the law we operate under changes. The current text is published here with its start date.

Major updates to these terms reach you by email, or as a message displayed when you next sign in. Once the revised terms apply, any further play means you accept them. Should you object, cease playing and cash out the funds in your account.

7. Deposits and withdrawals

Every balance, bet, win and payment is in Canadian dollars (CAD). We add no casino fee to any deposit or withdrawal.

Deposits

Deposits start at C$10, using any of the methods listed below:

• Interac e-Transfer
• Visa
• Mastercard
• Apple Pay
• Paysafecard
• MuchBetter
• Neteller

Withdrawals

Withdrawals start at C$50, with a limit of C$10,000 each month. You can use these methods:

• Interac e-Transfer
• Visa
• Apple Pay
• MuchBetter
• Neteller

After approval, most withdrawal methods pay out within one to four hours. A bank wire may need up to 12 hours.

Only cards and e-wallets that are yours personally may be used on your account. Where possible, a withdrawal is paid out through the same method you funded with. Under our KYC & AML Policy, your identity must be confirmed before your first withdrawal can be processed.

8. Game rules, RNG and live games

The rules, paytable and payouts for every title in Popular, Jackpots and the rest of the lobby are in the information panel inside the game. Please check them before you play.

Digital table games and slots get every result from the random number generator. In Live Casino, real dealers host the games over a live stream, and the result recorded at the table is final.

When a game, server or connection fault affects a round, all plays in that round are void and the stakes go back to your balance. If a round was interrupted after its result was already recorded, we settle it according to that result.

9. Governing law

The laws applicable in Canada govern this agreement, including the laws of your place of residence and play. Any dispute is resolved under those laws.

10. Bonuses and rewards

Welcome offers, Promotions, Pickering Rewards and VIP benefits each come with their own conditions. These are set out in full in our Promotion Terms, which form part of this agreement.

11. Intellectual property

We, or the companies that license them to us, own the Pickering Casino name, logo, site design and content. Games remain the property of their providers.

The site and its content are for private play by you alone. To copy, resell or reuse any site material, you first need written approval from us.

12. Complaints

Something went wrong? Write to mail@pickeringcasino.app, explain what went wrong, say on which day and at what time it occurred and add your username. Attaching screenshots helps us sort it out sooner.

We investigate every complaint, keep you updated by email, and send you our decision with an explanation of why we reached it.

13. Contact

Email mail@pickeringcasino.app with any question about this agreement, a payment or your account. Support runs by email alone, and every message receives a reply.